Privacy Policy

Privacy Policy

Effective Date: 21/06/225

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from Luther's Pet Emporium ("we", "us", or "our").

๐Ÿ”ย 1. Information We Collect

When you visit our site, we collect the following types of information:

a) Personal Information

  • Name

  • Shipping and billing addresses

  • Email address

  • Phone number

  • Payment information (processed securely via third-party services like Shopify Payments, PayPal, etc.)

b) Device Information

  • Browser type

  • IP address

  • Time zone

  • Cookies

  • Pages visited and interactions on our site

c) Order Information

  • Products ordered

  • Order history

  • Payment method (last 4 digits only)

๐Ÿ’กย 2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order or issues

  • Improve our store and services

  • Screen for potential fraud or abuse

  • Send you marketing emails (only with your permission)

๐Ÿชย 3. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep items in your cart

  • Understand how you use our site

  • Offer better user experience

  • Serve personalized ads (Google, Meta, TikTok)

You can disable cookies in your browser settings, but some features may not work correctly.

๐Ÿ”’ย 4. Data Security

We implement strict security measures and use trusted third-party platforms (like Shopify and Zendrop) to ensure your data is encrypted and stored securely.

๐Ÿ’ฌย 5. Sharing Your Information

We share your data with third parties only when necessary, such as:

  • Shopify (e-commerce platform)

  • Zendrop (order fulfillment and shipping)

  • Payment processors (Stripe, PayPal, etc.)

  • Marketing platforms (Klaviyo, Meta Ads, Google Ads โ€” if consented)

We do not sell or rent your personal data to anyone. Ever.

๐ŸŒย 6. Your Rights

If you are a resident of the EU or California, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of data sharing

  • Withdraw consent at any time

To exercise any of these rights, email us at: [insert your support email]

๐Ÿ“…ย 7. Data Retention

We retain your order and contact information for up to 5 years, unless you ask us to delete it sooner.

๐Ÿ“ž 8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Email: luthersemporium@gmail.com