Privacy Policy

Privacy Policy

Effective Date: 21/06/225

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from Luther's Pet Emporium ("we", "us", or "our").

🔍 1. Information We Collect

When you visit our site, we collect the following types of information:

a) Personal Information

  • Name

  • Shipping and billing addresses

  • Email address

  • Phone number

  • Payment information (processed securely via third-party services like Shopify Payments, PayPal, etc.)

b) Device Information

  • Browser type

  • IP address

  • Time zone

  • Cookies

  • Pages visited and interactions on our site

c) Order Information

  • Products ordered

  • Order history

  • Payment method (last 4 digits only)

💡 2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order or issues

  • Improve our store and services

  • Screen for potential fraud or abuse

  • Send you marketing emails (only with your permission)

🍪 3. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep items in your cart

  • Understand how you use our site

  • Offer better user experience

  • Serve personalized ads (Google, Meta, TikTok)

You can disable cookies in your browser settings, but some features may not work correctly.

🔒 4. Data Security

We implement strict security measures and use trusted third-party platforms (like Shopify and Zendrop) to ensure your data is encrypted and stored securely.

💬 5. Sharing Your Information

We share your data with third parties only when necessary, such as:

  • Shopify (e-commerce platform)

  • Zendrop (order fulfillment and shipping)

  • Payment processors (Stripe, PayPal, etc.)

  • Marketing platforms (Klaviyo, Meta Ads, Google Ads — if consented)

We do not sell or rent your personal data to anyone. Ever.

🌍 6. Your Rights

If you are a resident of the EU or California, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of data sharing

  • Withdraw consent at any time

To exercise any of these rights, email us at: [insert your support email]

📅 7. Data Retention

We retain your order and contact information for up to 5 years, unless you ask us to delete it sooner.

📞 8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Email: luthersemporium@gmail.com